PBX/Switchboard Operator - PRN

LewisGale Hospital Pulaski (LGHP) is located in the beautiful mountainous region of Virginia. Pulaski is considered a neighbor to the Virginia Tech Hokie community and is a short 45 minute drive from Roanoke, VA. The HCA (Hospital Corporation of America) hospital is a 147-bed acute care facility with more than 350 employees and has been recognized by Joint Commission as a Top Performer. The medical staff includes a wide range of primary care and specialty care physicians, including Cardiology, Otolaryngology, Orthopedics, General Surgery, Urology and Oncology as well as Hospitalists.
The PBX/Switchboard Operator operates the hospital switchboard and paging/beeper system and implement all emergency plans according to hospital policy. Other job functions include:
  • Operate Switchboard: Receive and direct incoming calls to the appropriate party in a timely manner. Place outgoing calls as directed. Provide information and assistance to callers.
  • Utilize beeper/cell phone systems: Beeper/cell phones are used to contact physicians and department managers/supervisors and on call staff.
  • Maintain call schedules: Maintain daily/weekly call schedules for physicians, administration, surgery, engineering, and any other department as required.
  • Complete call logs: Document incoming/outgoing calls for physicians and surgery team to include date and time.
  • Announce Hospital Emergency plans: Implement hospital emergency preparedness plans upon request (i.e. code red, code blue, etc) according to hospital policy.
  • Deposit and Disperse Valuables: Deposit and disburse valuables under the supervision of Patient Access Supervisor/Director/Nursing Supervisor. Maintain log of valuables.

  • High School Diploma (required)
  • Previous PBX or Switchboard experience (preferred)
  • Ability to multi-task and handle multiline phone console (required)
  • PRN
  • Coverage needed for vacations and call outs.
    • Shifts: 8 hour & 12 hour shifts
      Monday to Friday 7:00am-3:00pm; 3:00pm-11:00pm.
      Saturday and Sunday 9:00 a.m. to 9:00 p.m.
We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description:

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Milton Johnson serves as Chairman and Chief Executive Officer of HCA.

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